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Return & Exchange Policy

Thank you for shopping with us at Laser Tech. We take pride in offering high-quality products that are meticulously crafted and tailored to your specifications. As such, we would like to inform you that all our products are bespoke made-to-order items, and therefore, we do not accept returns or exchanges.

Here are the key points of our returns policy:

  1. Bespoke Made-to-Order Items: All our products are custom-made specifically for each customer, according to their unique preferences and specifications. This ensures that you receive a truly personalized item. However, due to the customized nature of our products, we cannot accept returns or exchanges.

  2. Quality Assurance: We are committed to providing products of the highest quality. Our skilled artisans and craftsmen put in great effort to ensure that every item meets our rigorous standards. We conduct thorough quality checks throughout the production process to maintain excellence. However, if you receive a defective or damaged item, please contact our customer service within  7 days of receiving your order.

  3. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please reach out to our customer service team at We will work with you to resolve the issue promptly. To assist us in assessing the problem, kindly provide clear photographs of the defect or damage. Depending on the circumstances, we may offer a replacement, repair, or refund.

  4. Order Cancellation: As our products are made-to-order, it is important to review your order details carefully before confirming your purchase. Once an order is placed, it enters the production process, and cancellations cannot be accepted. We appreciate your understanding in this matter.

  5. Accurate Product Information: We strive to provide accurate and detailed product information on our website. Please ensure that you carefully review all the product specifications, dimensions, colors, and customization options before placing your order. If you have any questions or need further clarification, our customer service team will be happy to assist you.

  6. Customer Satisfaction: Our goal is to ensure your complete satisfaction with your purchase. If you have any concerns or inquiries regarding our products or services, please do not hesitate to contact us. We value your feedback and will do our best to address any issues promptly and to your satisfaction.

By placing an order with us, you acknowledge and accept our returns policy regarding bespoke made-to-order items.

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